Returns & Exchanges
At Prime100 USA LLC, we stand behind the quality of our products and offer a 30-day return window for items in their original, unused condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your refund or exchange.
Initiate Your Request
Contact our customer support team via email or through our online portal with your order number and the reason for your return.
Prepare the Package
Securely pack the items in their original packaging, including all tags and documentation, to ensure they are protected during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing